Privacy Policy

1. About this policy

This policy explains how Light Speed Global Communication Pty Ltd (“we”, “us”, “our”) collects, holds, uses and discloses personal information when you visit this website, make an enquiry, request a quote or engage our professional business and consulting services.

2. The information we collect

Depending on how you interact with us, we may collect:

• contact details, such as your name, email address, business name and position;
• the content of your enquiries, quote requests and consultation briefs;
• billing and transaction information reasonably required to deliver our services;
• records of correspondence between you and our team; and
• website usage information, such as pages viewed, referring website, browser type and device.

3. How we collect information

We collect personal information directly from you when you email us, submit a form through this website, request a quote or engage our services. We also collect limited information automatically through cookies and similar technologies when you browse the website.

4. Why we collect it

We collect, hold, use and disclose personal information to:

• respond to enquiries and prepare quotes for prospective clients;
• deliver our professional business and consulting services;
• manage client relationships, invoicing and business records;
• improve this website and the services we offer; and
• comply with legal and regulatory obligations, including taxation and record-keeping requirements.

We only collect personal information that is reasonably necessary for these purposes. If we receive information we did not solicit and it is not reasonably necessary for our functions, we will destroy or de-identify it where permitted.

5. Disclosure of information

We do not sell personal information. We may disclose it to:

• service providers who support our operations, such as website hosting, email, analytics and accounting providers, subject to confidentiality and privacy obligations;
• professional advisers, such as accountants or auditors, where reasonably required;
• government bodies, regulators or law enforcement agencies where required or authorised by law.

6. Overseas disclosure

Some of our service providers may store or process data outside Australia, for example through cloud hosting or email platforms with servers in the United States, Singapore or Europe. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles that information in accordance with the Australian Privacy Principles.

7. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage and limiting access to personnel who need it. We retain personal information only for as long as necessary to fulfil the purposes set out in this policy and to meet our legal record-keeping obligations, after which it is securely destroyed or de-identified.

8. Cookies and analytics

This website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Most browsers allow you to refuse cookies or delete them through your settings; some website features may not function fully if cookies are disabled.

9. Access and correction

You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to your request within a reasonable period. We generally do not charge for access or correction requests; where a charge is permitted by law, we will inform you first.

10. Anonymity and pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. To prepare a tailored quote or deliver services, we will usually need your identification and contact details.

11. Complaints and data breaches

If you believe we have breached the Australian Privacy Principles or this policy, please contact us using the details below. We will acknowledge your complaint and provide a response within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner via www.oaic.gov.au.

We comply with the Notifiable Data Breaches scheme. Where an eligible data breach occurs, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version is always published on this page. This policy was last updated in 2025.

13. Contact us

Privacy enquiries, access requests and complaints can be directed to:

Light Speed Global Communication Pty Ltd
Melbourne VIC, Australia
Email: ceo@lightspeedglobalcommunication.online
ABN 84 702 762 687