1. About these Terms
These Terms of Service (“Terms”) govern the provision of professional business and consulting services by Light Speed Global Communication Pty Ltd (ABN 84 702 762 687) (“Light Speed Global Communication”, “we”, “us” or “our”) to any individual, business or organisation that engages us (“you” or “your”).
By requesting a quote, accepting a proposal, engaging our services or otherwise using the website at lightspeedglobalcommunication.online, you agree to be bound by these Terms, as varied from time to time. If you do not agree with these Terms, please do not use our website or engage our services.
2. Use of this website
The content on this website is provided for general information purposes only. It does not constitute financial, legal, accounting or taxation advice, and it does not take account of your particular objectives, financial situation or needs. You should obtain your own independent professional advice before acting on anything published on this website.
You may view, download and print pages from this website for your own internal business use. You must not republish, sell, reproduce or systematically extract content from this website for commercial purposes, or misrepresent your affiliation with us, without our prior written consent. You must not use this website in any way that breaches applicable laws, infringes the rights of others, or interferes with the operation of the website.
3. Our services
We provide professional business and consulting services, including business advisory, strategic planning, communications consulting, operational reviews, market and industry research, business documentation and related support services.
The specific scope, deliverables, timelines and fees for each engagement will be set out in a written proposal, statement of work or engagement letter agreed between you and us (an “Engagement Document”). Where there is any inconsistency between these Terms and an Engagement Document, the Engagement Document prevails to the extent of the inconsistency.
Any indicative timeframes we provide are estimates only. We will use reasonable endeavours to meet agreed deadlines, but we are not responsible for delays caused by events outside our reasonable control or by delays in receiving information, approvals or materials from you.
4. Quotes, proposals and engagements
Quotes issued by us are valid for 30 days from the date of issue unless the quote states otherwise. All quotes are prepared in good faith based on the information you provide to us at the time of request.
If the scope of work changes during an engagement, or if information you have provided proves to be inaccurate, incomplete or misleading, we may provide a revised quote or written scope adjustment before continuing work. No significant change to scope, fees or deliverables will take effect until it has been agreed in writing by both parties.
An engagement commences when you accept a quote or proposal in writing (including by email) or when we both begin performing the agreed work, whichever occurs first.
5. Fees, invoicing and payment
Unless stated otherwise in an Engagement Document, all amounts are quoted and payable in Australian dollars (AUD) and are exclusive of GST, which (where applicable) will be added at the prevailing rate.
Invoices are payable by the due date stated on the invoice, which will be no less than 7 days from the date of issue unless otherwise agreed in writing. For larger engagements, we may require a deposit or progress payments before commencing or continuing work.
If an undisputed invoice remains unpaid after its due date and written notice, we may suspend work on the relevant engagement until the amount is paid, and overdue amounts may, to the extent permitted by law, attract interest and reasonable debt-recovery costs. You are responsible for any taxes, duties or bank charges applicable to the services, other than amounts we are required by law to collect from you.
6. Your responsibilities
You agree to:
- provide timely, accurate and complete information reasonably required for us to perform the services;
- obtain any consents, licences or approvals required for the engagement, including approvals to use third-party or employee data;
- nominate a contact person who is authorised to make decisions and provide approvals on your behalf; and
- respond to reasonable requests for feedback, review and sign-off within agreed timeframes.
Delays caused by a failure to meet these responsibilities may affect delivery timelines and, where the Engagement Document provides, may give rise to additional fees.
7. Australian Consumer Law
Our services come with guarantees under the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded. You may be entitled to a re-supply of the services or, in some circumstances, to compensation for any reduction in the value of the services, as provided under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law, or any other applicable law, that cannot be excluded, restricted or modified by agreement. This clause prevails over any other provision of these Terms to the extent of any inconsistency.
8. Intellectual property
All intellectual property we create specifically for you in the course of an engagement, including reports, frameworks, templates, plans and recommendations, will be assigned to you upon full payment of our fees for that engagement, unless otherwise agreed in writing.
We retain all rights in our pre-existing methodologies, tools, know-how, training materials and other materials developed before or independently of your engagement, and nothing in these Terms transfers those rights to you. You retain all rights in the materials, data and information you provide to us, and you grant us a limited licence to use them for the sole purpose of performing the services.
9. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with an engagement, and to use that information only for the purposes of the engagement.
These obligations do not apply to information that is or becomes publicly available other than through a breach of confidence, is independently developed without reference to the disclosing party’s information, is required to be disclosed by law or a regulator, or is disclosed with the other party’s prior written consent. This obligation survives the completion or termination of an engagement.
10. Limitation of liability
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with an engagement is limited, at our option, to re-supplying the relevant services or paying the cost of having the services re-supplied.
To the extent permitted by law, we are not liable for any indirect or consequential loss, including loss of profits, revenue, goodwill or data, arising from the services or your use of them. Nothing in this clause limits or excludes liability that cannot be limited or excluded by law, including liability under the Australian Consumer Law.
11. Termination and suspension
Either party may terminate an engagement by giving 14 days’ written notice to the other party. We may suspend or terminate services immediately, or after notice to remedy, if you fail to pay undisputed invoices when due, materially breach these Terms and fail to remedy the breach within a reasonable time, or if continuing the engagement would place us in breach of the law or of our professional obligations.
On termination or expiry of an engagement, you must pay for all services performed, and all expenses reasonably incurred, up to and including the effective date of termination. Clauses that by their nature should survive termination (including intellectual property, confidentiality, liability and governing law) will survive.
12. Privacy
We handle personal information in accordance with our Privacy Policy, which forms part of these Terms. Please read it carefully to understand how we collect, use, store and disclose personal information.
13. Third-party platforms
We may use third-party software, platforms, data sources and service providers in delivering our services. We do not warrant the performance, availability or security of third-party products and we are not responsible for their terms of use, content or privacy practices. Your use of any third-party platform may additionally be governed by that provider’s own terms.
14. Force majeure
Neither party is liable for delays or failures in performance (other than payment obligations) caused by events beyond that party’s reasonable control, including natural disasters, epidemics, industrial action, power or internet outages, or action by a government authority.
15. Governing law and disputes
These Terms and each engagement are governed by the laws of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
Before commencing legal proceedings, the parties agree to attempt in good faith to resolve any dispute by direct discussion between nominated senior representatives, and, if the dispute remains unresolved within 30 days, to consider an agreed alternative dispute resolution process, such as mediation.
16. Changes to these Terms
We may update these Terms from time to time by publishing a revised version on this page. The revised version will apply from the date of publication. The version in force at the time you engage us, accept a quote or continue to use our services will apply to that engagement or use. Material changes will be highlighted on this page where practicable.
17. Contact us
Questions, notices or requests relating to these Terms may be directed to:
Light Speed Global Communication Pty Ltd
ABN 84 702 762 687
Melbourne VIC, Australia
Email: ceo@lightspeedglobalcommunication.online
We aim to acknowledge enquiries within two business days. Formal notices under these Terms must be given in writing to this email address, or as otherwise agreed in an Engagement Document.